Dear MEL Topic Readers,
Recovering from the global tech outage could be a long, arduous process
On July 19, what is supposedly an ordinary update of a widely-used
security system, CrowdStrike, caused a massive computer outage across the world.
Millions of Windows systems shut down abruptly, showing the Blue Screen of
Death. Also, IT systems using that security system, including airlines,
banks, retailers, health care, and even emergency services went unfunctional
and affected millions of businesses, operations, and people. It was a nightmare.
For example, retailers couldn’t use their cash registers and many airlines
couldn’t process boarding, so they had no choice but to cancel thousands of flights.
The good news was the flaw was quickly fixed. The bad news is it will take
hours and days to recover from the operational chaos. Also, since the security
software runs at the highest level of access to system resources, each affected
device needs to be accessed by an administrator to manually reboot the system
into safe mode, delete the offending CrowdStrkie file, and start up the system,
which cannot be automated. Today’s IT isn’t free from manual labor.
Read the article and learn how a security bug could cause a
global tech outage.
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