Dear MEL Topic Readers,
The race to become the world’s first document-free airport
Nowadays, we use fewer paper documents and face-to-face contacts when
we travel abroad. E-visa, digital customs declaration, E-ticket, and QR boarding
pass are all examples of digital travel documents. However, they are still
linked to the passport, which needs to be scanned at each checking point,
including check-in, immigration, customs declaration, duty-free shopping, and
boarding. But if the passengers’ identities are verified biometrically by the travelers’
facial or iris recognition, travelers won’t be required to show or scan their passports
any longer. This would speed up the passenger flow at busy airports especially
when many flights leave or arrive at the same time. This is how Abu Dhabi’s
Zayed International Airport is preparing to operate next year, called Smart
Travel Project. With the airport’s new terminal capable of processing 45
million passengers, every second counts for speedy processing and better
passenger experience. However, many passengers still feel more comfortable
using paper passports and face-to-face interactions. As airports are upgrading
their operations with digital technologies, passengers are required to be adaptive
to those changes.
Read the article and learn about the newest changes at one of the most
advanced airports.
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