Dear MEL Topic Readers,
Flight attendants are burned out and quitting. Here’s why
US air traffic plummeted during the Covid-19 pandemic when travel was restricted, avoided, or postponed. In fact, the number of passengers boarded fell by 71% in 2020. Most airlines and airports cut their workforce, including pilots, flight attendants, mechanics, ground crew, baggage handlers, and security personnel. This year, air travelers are back on board with fat wallets and high enthusiasm. Despite higher-than-ever ticket prices, the number of passengers boarded and boarding at US airports this year is expected to surpass the one in 2019 easily, much more than twice as many as last year. Now airlines and airports are struggling to handle such a sudden surge in traffic. There are more delays and cancellations because of the tight capacity and scheduling as well as extreme weather conditions. So, some passengers who get frustrated in the packed cabin for long hours become rude to the flight attendants. But flight attendants are also the ones who are pressured and frustrated due to tight scheduling and long hours of work, which are often not compensated well. They are the frontline workers who need to ensure all safety protocols are in place, respond to all sorts of passengers’ needs and demands, and cope with unruly passengers. If airlines want to increase their capacity to meet the increasing demand, they seem to need to improve the welfare and compensation of their employees first.
Read the article and learn about the frustration and pressure flight attendants are struggling with.
https://edition.cnn.com/travel/flight-attendant-burn-out/index.html
Flight attendants are burned out and quitting. Here’s why
US air traffic plummeted during the Covid-19 pandemic when travel was restricted, avoided, or postponed. In fact, the number of passengers boarded fell by 71% in 2020. Most airlines and airports cut their workforce, including pilots, flight attendants, mechanics, ground crew, baggage handlers, and security personnel. This year, air travelers are back on board with fat wallets and high enthusiasm. Despite higher-than-ever ticket prices, the number of passengers boarded and boarding at US airports this year is expected to surpass the one in 2019 easily, much more than twice as many as last year. Now airlines and airports are struggling to handle such a sudden surge in traffic. There are more delays and cancellations because of the tight capacity and scheduling as well as extreme weather conditions. So, some passengers who get frustrated in the packed cabin for long hours become rude to the flight attendants. But flight attendants are also the ones who are pressured and frustrated due to tight scheduling and long hours of work, which are often not compensated well. They are the frontline workers who need to ensure all safety protocols are in place, respond to all sorts of passengers’ needs and demands, and cope with unruly passengers. If airlines want to increase their capacity to meet the increasing demand, they seem to need to improve the welfare and compensation of their employees first.
Read the article and learn about the frustration and pressure flight attendants are struggling with.
https://edition.cnn.com/travel/flight-attendant-burn-out/index.html
No comments:
Post a Comment