Dear MEL Topic Readers,
s AI the answer for better government services?
Nowadays, more and more customer services are automated with AI chatbots,
especially after the emergence of ChatGPT. It provides plain, easy-to-understand,
credible-sounding responses within a blink of an eye. However, such
AI-generated responses aren’t always reliable or accurate unless their language
models are closely updated, monitored, and retrained. This is quite essential for
government services where accountability is uncompromisable. Estonia, the front-runner
in digital services, uses Natural Language Processing, NLP, whose algorithms break
down a request into small segments, identify keywords, and infer what users
want. Though the system isn’t as flexible or human-like as ChatGPT, its
responses are more dependable. After all, we are still at the dawn of AI
development and adoption. Sooner or later, AI will become more sophisticated,
accountable, and responsible.
Read the article and learn how AI can be used in government services.
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