Dear MEL Topic Readers,
Why Gen Z & Millennials are hung up on answering the phone
When voice calls were the primary tool for non-face-to-face
communication, people would pick up the phone immediately when it rang even
without knowing who the caller was. When mobile phones became popular, younger
people preferred messaging to calling mainly because it was much cheaper than
calling. Ever since smartphones took over dumbphones, people started using their
fingers on the screen much more than talking with their ears and mouths. Now, young
people who have grown up with smartphones are so used to texting or posting photos
and images that many of them don’t even answer calls or check voicemails.
Indeed, phone calls can be disturbing because it is made at the caller’s discretion
and convenience, and the receiver might not want to be disrupted what they have
been doing. In the meantime, some prefer phone calls because they feel more
intimate when they are called or they can enjoy real-time interaction with the
caller. It seems that we should respect what communication method the receiver prefers
before ringing their phones.
Read the article and learn about how younger people want to be
communicated.
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