Dear MEL Topic Readers,
Inside the
secret world of accent training
Everyone has a
different accent. Everyone talks differently. But when you work at a call
center, you need to deal with anyone who calls in. And in many cases, those
callers are expecting you to solve his or her problems. They aren’t always nice
and friendly but you have to be. Sounds very challenging, doesn’t it?
Business
Process Outsourcing, BPO, industry is growing in the Philippines and is already
vital for the country’s economy and employment. Although the country has relatively
high English literacy rate, English isn’t their native language. Those who work
for call centers still have to deal with all sorts of callers, not just native
speakers but also non-native English speakers whose pronunciation, intonation
or accent are so distinctive.
Enjoy reading
and learning about the other end of the phone line.
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