Dear MEL Topic Readers,
Didi upgrades panic button and adds audio recording after riders killed
It took two victims for this ride-sharing giant in China to promise to prioritize safety over growth.
Founded in 2012, Didi Chuxing Technology Co., 滴滴出行, is the world leading ride-sharing company providing transportation services for 550 million users across over 400 cities, including taxi hailing, private car-hailing, Hitch (social ride-sharing), and other transportation sharing and food delivery to users in China via a smartphone application.
In less than four months, two female passengers were sexually attacked and murdered by the company’s drivers. Despite the repeated apologies, the company has been severely criticized by social media users and under public pressure to take immediate, effective actions.
So, the company has announced various measures to improve safety for both passengers and drivers, such as an emergency button, recording during the ride, daily facial recognition protocol and safety knowledge test for all the drivers.
Where safety regulations aren’t mandated by law, only public eyes and voices seem to enforce money-chasing companies to take safety measures.
Enjoy reading and think if these measures ensure safety for all users of ride-sharing services.
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