Dear MEL Topic Readers,
How talking machines are taking call centre jobs
Recognizes almost everything being said, interprets and analyzes it, then comes up with appropriate answers or responses. Sounds like an ideal customer service center agent, doesn’t it? You definitely want to retain and reward such an ideal employee in your service center. But what if the agent works 24/7 and becomes better and cheaper every time it functions? That’s what AI powered chatbots are doing these days, taking on human agents’ roles and jobs. Indeed, the number of such technologically unemployed human agents are increasing not only in the US and the UK but also in India and the Philippines where there are lots of English-speaking call centers handling calls and text messages from all over the world.
Are those AI robots or systems that good?
Enjoy reading and learn what’s going on behind the phones and displays.
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