Dear MEL Topic Readers,
Why Ukraine is one of the world's most digital countries
Denmark, Estonia, and Singapore are among the few most recognized
leaders in digital government. They use digital technologies and data to
transform how governments operate and deliver services to citizens and
businesses, including tax, pension, IDs, certification, and elections. For
example, Denmark is shutting down its postal service by the end of the year
because it can provide governmental services without mail. Ukraine is another
country that has an advanced digital government platform, apps, and services. Its
digital service portal offers 130 services for 22.7 million users, about 60% of
the nation’s population. Since citizens’ data are shared by government departments
and organizations, users do not have to re-enter their profile or record again
when they apply for a benefit. Also, as the country has been at war against
Russia since 2022, users can apply for damage compensation for their property
or report the location of Russian troops through the app. What creates a digital
divide may not be citizens’ digital literacy but a bureaucratic divide.
Read the article and learn how Ukraine has advanced in digital services.
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