Dear MEL Topic Readers,
The crippling expectation of 24/7 digital availability
How soon are we expected to respond to an online message, within the day or an hour? In the era of PC-email, responding within 24 hours was quite acceptable. But we now live in the ubiquitous world where everyone carries a mobile device that notifies an incoming message or a post immediately, 24/7. So, you may assume that the person whom you sent a message to or post a comment on their SNS can read it right away. Then, you expect the person should give you a response at their earliest convenience. And if you don’t get any response for some time, say a few hours, you may become irritated or worried, or even feel neglected. But even though the sent message or post is received at once, it may not be read right away. Also, the recipient might be too busy doing something to respond, or they may want to take some time to respond. As you can see, the sender’s expectation and recipient’s perception aren’t always the same. In fact, no common etiquette or social norm has been established for online response time. We seem to have been equipped with devices that have changed social practices too drastically to live with.
Enjoy reading the article and learn about what to expect from the other end of online communication.
https://www.bbc.com/worklife/article/20220207-the-crippling-expectation-of-247-digital-availability
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