Dear MEL Topic Readers,
Wow Air failure: 'They gave us pizza - then cancelled our flight'
Can you imagine a situation where the ticket you have just booked online or a boarding pass that you have in your pocket at the gate becomes suddenly invalid because the airline has just ceased operations? Unfortunately, this is what happened on March 28 to Wow airline passengers and ticket holders. The Icelandic low-cost carrier started services in 2012 and had been operating between Iceland, Europe, Asia, and North America until the sudden death. Waiting passengers had been told at the gate that their flights were delayed until the final call. Those who were about to go home from their travel destinations were affected the most. They had to, and some are still struggling to find a way to fly back. Some airlines have been offering “rescue fares” for those whose tickets become invalid. Also, tickets had been sold until the last moment. Those who used credit cards might get a refund from the card issuers, but they have to claim and re-arrange their travel plans. And of course, the airline employees lost their jobs while they were working on the ground or in the air.
Before you book your next flight, you may want to check not just the airfare or cancellation policy of the ticket but also the financial statement of the airline.
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